All orders are dispatched from our Australian warehouse which operates between the hours of 9 am to 5 pm, Monday to Friday * Australian Eastern Standard Time. AEST
Your order will be processed and dispatched by our team during these hours.
Our handling time for most orders is 1-2 business days.
Please be aware that during peak times and sale periods, our handling times for standard delivery can increase to 5-7 business days and in rare occasions slightly longer due to the high volume of orders and AUS/NZ post work loads.
To track your order, upon dispatch you will receive a tracking number which looks like YXQ342547801000XXXXXXXXX , you can track your order's progress at Australia Post's tracking page.
Delivery times are subject to the destination postcode, courier service , time of acceptance and in the case of exchanges where upgrade payment is required we need a receipt of cleared payment emailed before dispatch.
In the event that we are unable to supply the product/s in your order due to stock availability, one of our friendly team members will contact you as soon as possible to see if there is another product which would be suitable and in the case that we don't have a shoe/s to your liking the unavailable item/s will be cancelled and a refund processed. You will be notified of this via email.
For any further assistance contact our Customer Care team.